Policies at CyberRewards

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Introduction

1. These Terms and Conditions (T&Cs) underpin the CyberRewards Membership program and the associated benefits. The T&Cs are intended to protect both Members and CyberRewards Pty Ltd. It is the Member's responsibility to read and understand these T&Cs.

2. These T&Cs are effective from April 2022 and CyberRewards reserves the right to amend them. Members will be provided with a link to these T&Cs at the time of becoming a CyberRewards member and significant changes will be notified to Members in accordance with Section "Changes to CyberRewards".

3. Every Member is bound by these T&Cs.

Meanings of Words

The following provides a meaning of the words and terms used within the CyberRewards Program:​

• Business means an organisation or enterprising entity engaged in commercial, industrial, or professional activities. This includes not for profits, sole-traders, companies partnerships and Trusts;

• Claim means any action, legal claim, demand, suit, judgment or proceedings of any nature or kind whatsoever;

• CyberRewards means CyberRewards Pty Ltd ABN 50 602 259 290;

• CyberRewards Benefit means a benefit under CyberRewards and includes CyberRewards Points, discounts and rebates offered to Members by a Program Partner under and any CyberRewards special offers made by CyberRewards from time to time;

• CyberRewards Points means points earned in CyberRewards earned by a Member;

• Eligible Store Products means the goods and services in relation to which CyberRewards Benefits are offered to Members from time to time;

• Intellectual Property Rights or IPR means all intellectual property rights and related rights, including patents, copyright, rights in circuit layouts, registered designs, trademarks and the right to have confidential information kept confidential and any application or right to apply for registration of any of those rights;

• Loss means all liabilities, losses, damages and costs and expenses suffered or incurred in connection with a Claim including, without limitation, consequential or economic loss or loss of profits;

• Marketing Material means any advertising, promotional, marketing or consumer material or content prepared by or on behalf of CyberRewards or any Program Partner which:

  • is intended for distribution through any CyberRewards advertising, marketing or sales channel; or

  • in any way refers or relates to either or both of the Programs or CyberRewards Points;

• Member means an business who is registered with CyberRewards as a member of CyberRewards;

• Membership Account means in relation to each Member the membership account maintained by or on behalf of CyberRewards in which all membership details are held and which records CyberRewards Benefits;

• Personal Information has the meaning given to that term in the Australian Privacy Act 1988 (Cth), as that meaning may be amended from time to time;

• Points Claim means a claim by a Member that the Member has not received CyberRewards points to which that Member is entitled;

• Program Partner means an entity that offers  CyberRewards Benefits to Members under its Reward Scheme and includes CyberRewards in relation to its own services, programs and products;

• Subscription means any pricing plan offered to CyberRewards members.

Changes to CyberRewards

1. CyberRewards will use best efforts to notify Members of changes to these T&Cs and If changes will limit or modify CyberRewards Benefits, where practicable, CyberRewards will give Members at least 20 days' notice by updating these T&Cs and related information on www.cyberrewards.com/site-policy.

Termination or suspension of CyberRewards

1. CyberRewards makes no promise or guarantee as to the continuing availability of CyberRewards. CyberRewards reserves the right to terminate or suspend CyberRewards at any time. CyberRewards will give at least 45 days' notice to Members of such termination or suspension, except if CyberRewards ceases to operate as a business, in which case  CyberRewards will cease immediately.

2. If CyberRewards terminates or suspends CyberRewards (other than under the exception in clause 1), Members will be able to redeem CyberRewards Points during the notice period referred to in clause 4.1.

Membership and Subscriptions

1. Membership and Subscriptions of CyberRewards is open only to organisations as defined under "Business" in the "Meanings of Words" section in the these T&Cs. 

2. CyberRewards reserves the right to accept or reject any application for Membership or the purchase of a Subscription at its sole discretion.

3. By applying for Membership, using the Membership Account or earning or using CyberRewards Benefits, the applicant agrees that upon acceptance of the application by CyberRewards the applicant will become a Member and will be bound by these T&Cs.

4. Each Member can have only one Membership Account. If more than one Membership Account has been assigned to a Member in error, the Member must promptly inform CyberRewards and CyberRewards may cancel the excess Membership(s). Membership is not transferable.

5. Members of a given organisation are prohibited from sharing their Member account and subscriptions with other staff from said given organisation. Each account or subscription must be attributed and used by one individual only.  

6. Members will have online access at www.cyberrewards.com/members-home by registering their username, password and other security information with CyberRewards on the CyberRewards home page at www.cyberrewards.com. It is the responsibility of Members to ensure they keep their username, password and other security information secure.

7. Members may, at any time, cancel their Membership by contacting CyberRewards at contact@cyberrewards.com. Upon receipt of a cancellation request, CyberRewards will cancel the relevant Membership and all accumulated CyberRewards Benefits in that Member's Account will immediately expire. Accordingly, CyberRewards  recommends that Members carefully consider any plans to cancel their Membership to avoid unintentional loss of accumulated CyberRewards Benefits.

8. Members may at any time cancel a Subscription. The cancellation terms and conditions specific to that subscription pricing plan apply and supersede any direction given here-in by these T&Cs.

9. Memberships and Subscriptions will remain valid whilst a member continues to adhere to the T&Cs and the member remains an active member.

What CyberRewards Expects of Members

1. Members must:

   • review, stay up to date and comply with these T&Cs; and

   • do not abuse or misuse any CyberRewards Benefits, rewards, services, Other Members or arrangements accorded to the Member as a result of Membership, including by:

     • engaging in illegal or fraudulent activities, that includes "gaming" the membership program;

     • supplying or attempting to supply false or misleading information, or making a misrepresentation to CyberRewards, the or any Program Partner;

     • selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any CyberRewards Benefit or Reward other than in accordance with these T&Cs;

     • acting in a hostile, abusive or aggressive way towards CyberRewards staff, other CyberRewards members or representatives of any Program Partner;​

2. Each Member is responsible for regularly checking their CyberRewards membership Account and keeping its Membership details up to date and must notify CyberRewards of any changes, omissions or incorrect details upon the Member becoming aware of them. CyberRewards is not responsible for any failure by a Member to notify CyberRewards of any such changes, omissions or incorrect details, or for any incorrect information notified to CyberRewards.

3. Nothing in these T&Cs gives rise to any transfer of Intellectual Property Rights and Members must not use, or cause to be used, the IPR of CyberRewards, without the express permission of CyberRewards or the relevant Program Partner.

4. Each Member should seek independent taxation advice in relation to earning and redeeming CyberRewards points, and the potential impact that has on your business and individual taxation circumstances.

Earning, Redeeming and Crediting CyberRewards Points

1. The ratio of CyberRewards points earned to dollars spent is individually "called out" for every product, digital or partner referral listed in the member store or partner services listings. The "called out" ratio overrides ANY ratio explained elsewhere including the default guidance given on ratios in these T&Cs. The ratio detailed in the product description is used at the time of purchase and payment to calculate the Points earned by the member.

2. CyberRewards reserves the right to modify the ratio for purchased dollar amount to earn CyberRewards points at any time. As at April 2022 the default ratio for earning CyberRewards points is $1AUD: 2 CyberRewards Points for licensed software products purchased through the store. As at August 2022 the default ratio for earning CyberRewards points is $1AUD: 1 CyberRewards Point for consulting and managed services purchased from applicable partners. 

3. CyberRewards reserves the right to modify the ratio for redeeming CyberRewards points to a dollar amount at any time. As at April 2022 the default ratio for redeeming CyberRewards points is 200 CyberRewards Points : $1AUD redeemed.

4. All ratio calculations utilise Australian Dollars, regardless of the source country of the member making the purchase.

5. CyberRewards points have a validity of 24 months from date of credit to the Members CyberRewards Points balance. CyberRewards points that are older that 24 months will expire, and be deducted form the Members balance and once expired cannot be re-credited.

6. CyberRewards points are non-transferable to other members, that can only be used for the items as detailed in the Member store for the member who originally earned them.

7. CyberRewards reserves the right to allow members to selectively apply a discount using redeemed points using the member store. This includes capping the discount that can be applied to any given store item.  Individual store product details will detail whether a discount can be applied and what cap is applied.

8. CyberRewards works with a multitude of different Partners that have different commercial and financial processes and systems in place. CyberRewards reserves the right to modify the time it takes in crediting Members balance with CyberRewards Points after a purchase.

9. CyberRewards points will only be credited once the Partner or the Store Purchase has confirmed that a member has successfully purchased and paid for a solution, service or product. CyberReward will take all steps to ensure CyberRewards points balances are updated as quickly as possible.

10. If a member cancels a partner service or product purchase, and is refunded by the partner, CyberRewards will immediately expire CyberRewards points associated with that refund amount from the Members account. If a members CyberRewards points balance does not cover the refunded amount, CyberRewards will directly invoice the member for the balance.

11. You cannot earn CyberRewards points on purchases where you redeem all or part the purchase price with CyberRewards points. CyberRewards points are ONLY earned on a full and new purchase.

12. CyberRewards points can be cashed out using the "$Cash Out CyberRewards Points" store item. To initiate the cash out process Members must purchase the $0 "$Cash Out CyberRewards Points" store item.

13. A minimum of 15000 points can be cashed out at any one time. Multiples of 1000 above 15000 are then used to cash out. For example 16000 points can be cashed out, but 16320 cannot.

14. There is a administrative fee of $20.00 AUD applied to each cash out. This will be deducted from the CyberRewards points cash-out value upon processing and please note the cash-out process can take up to 45 days to process.

15. As of April 2023 the cash out ratio is 200 CyberRewards points to $1 cash.

16. Members who upgrade their CyberRewards subscription plan, for example from a "Monthly to Yearly Premium" or "Yearly Premium to Platinum Yearly" will have their CyberRewards Points balance rolled over, and the 24 month points expiry date reset to date of subscription plan upgrade.